Droids are like artists. They’re talented but they tend to be moody.

Everyday my Droid notifies me of unexpected errors in its system, which are followed by force closures and lost files.  The first few times my Droid misbehaved I yelled and screamed. . . . I even spiked my $200 smart phone like I was doing a touchdown dance. This was dumb.

During the week without my Droid I learned to appreciate what it did for me. Despite its inconsistency, I depend on it. The same is true about coworkers. People can be jerks and unexpected problems happen regularly. The most successful companies are not friction-free environments. They are environments where the friction is anticipated and the heat is utilized.